REFUND POLICY

Thank you for choosing Taelora Inc. We are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a return and refund according to the following policy.

Return Period
Customers can submit a return request within 30 days of receiving the goods.

Return requests submitted after 30 days may not be processed.

Returnable Items

We accept returns for the following reasons:

The item has quality problems or is damaged;
The wrong item was received;
The item is clearly not as described in the order;
The customer is not satisfied with the item;
Opened items can also be returned.

Non-Returnable Items

Returns may not be processed for the following reasons:

The item has been visibly used and affects resale;
The item has been damaged by the customer;
Parts are missing or accessories are incomplete;
The item is severely damaged due to customer reasons.

Return Request Process
Contact customer service to submit a return request;
Provide your order number and relevant information;
Customer service will review and provide return instructions;
Return the item as required;
We will process your refund after receiving and inspecting the returned item.

Refund Policy

After your return is approved, you will receive a refund via the original payment method.

Refunds are typically processed within 3-5 business days.

Actual arrival time depends on the processing speed of the bank or payment institution.

Return Shipping Costs
Taelora Inc. will cover return shipping costs incurred due to product quality issues, shipping damage, or incorrect shipment.

The customer is responsible for return shipping costs incurred due to personal reasons (such as dislike, wrong purchase, change of purchase intention, etc.).

Privacy Protection

We strictly protect customer privacy for adult product returns. All return information is used solely for after-sales service processing and will not be disclosed to any unrelated third parties.

Return Address

46801 MERGANSER AVE KENAI, AK 99611

Contact Us

To apply for a return or inquire about a refund, please contact us:

Email: [email protected] / [email protected]

Please contact us before returning any items so we can provide you with the correct return process and solution. We are committed to providing you with timely and efficient after-sales service.