HELP CENTER

Welcome to Taelora Inc. Below are frequently asked questions about purchasing, shipping, privacy, returns, and use of adult products.

Orders & Payment

Q1: How long does it take to process my order?

A: Orders are typically processed within 1-3 business days after payment confirmation, depending on order status and stock availability.

Q2: What payment methods are accepted?

A: We accept the legal payment methods shown on the website checkout page, including credit cards, debit cards, and other available electronic payment methods.

Q3: Will it automatically renew?

A: No. Taelora Inc. products are sold on a one-time basis; there are no subscriptions or automatic renewals.

Privacy & Packaging

Q4: Will my order be kept confidential?

A: Yes. We value customer privacy. Order information is used only for fulfilling orders and customer service.

Q5: Is the packaging discreet?

A: Yes. Products are typically shipped in plain, non-sensitive packaging to protect your privacy.

Q6: Will adult products be shown on my bill?

A: Invoice descriptions will use neutral names as much as possible; the actual content displayed may be affected by payment institution rules.

Shipping & Logistics

Q7: How long does delivery take?

A: Delivery time depends on the delivery area and the logistics service provider’s availability. Estimated time is for reference only and may vary.

Q8: Can I track my package?

A: Yes. You will usually receive tracking information after your order is shipped.

Q9: Are there customs duties for international orders?

A: International orders are not currently supported.

Returns & Refunds

Q10: Can I return items?

A: Items that meet the return policy conditions can be returned. Please refer to the return policy published on the website for details.

Q11: How long does it take for a refund to arrive?

A: After the refund is approved, it will be returned to the original payment method. Arrival time usually depends on the processing speed of the payment institution and bank.

Q12: Can opened items be returned?

A: If the website’s return policy allows for returns of opened items, you can apply according to the policy; if the item has been used and affects resale, a return may not be possible. Please refer to the actual return policy.

Product Use and Safety

Q13: Is the product material safe?

A: We strive to select products that meet relevant safety standards. Please read the product instructions carefully before use.

Q14: How to clean the product?

A: Please clean according to the product instructions. It is generally recommended to use a mild detergent or a dedicated cleaning product and clean before and after use.

Q15: Is the product suitable for everyone?

A: Different products are suitable for different groups of people. If you have special health conditions, allergies, or other concerns, it is recommended to consult a professional before use.

Account and Support

Q16: Do I need to register an account to purchase?

A: Whether registration is required depends on the website settings. Guest checkout is available in some cases.

Important Note

Taelora Inc. only sells adult products to adults of legal age in your jurisdiction. Please comply with local laws and regulations and use the products reasonably and safely.