Thank you for choosing Taelora Inc.

We want every customer to have a satisfying shopping experience. If you are not satisfied with your purchase, you can apply for after-sales service according to the following return and refund policy.

  1. Return Period

Taelora Inc. accepts return requests for eligible orders.

Customers can contact our customer service team to submit a return request within 3 days of receiving the goods.

Requests submitted after the return period may not be eligible for a return or refund.

  1. Return of Opened Goods

Taelora Inc. understands that customers may need to confirm whether a product meets their individual needs when purchasing adult products.

Opened goods can also be returned if they meet the return conditions.

When applying for a return of opened goods:

Customers need to contact us in advance to obtain return authorization;

The goods should be in complete condition;

Accessories, packaging, and related accessories should be as complete as possible;

The goods must not have serious damage that would affect resale.

Some items that cannot be resold due to hygiene, safety, or usage conditions may be subject to review on a case-by-case basis.

  1. Return Request Process

To return an item, please follow these steps:

Contact the Taelora Inc. customer service team;
Provide your order number;
Explain the reason for the return;
Wait for customer service confirmation of the return request;
Obtain the return address and relevant return instructions;
Return the item as required.

Do not return the item without contacting customer service for confirmation, as this may cause delays in return processing.

  1. Return Address

Address: 46801 MERGANSER AVE KENAI, AK 99611

Please send an email to:

Customer Service Email:
[email protected]
[email protected]

Please provide the following in the email:

Order number;
Purchaser’s name;
Contact email address;
Reason for return.

  1. Return Shipping Costs

Return shipping costs are borne as follows:

Product Quality Issues

If the product has quality issues, you received the wrong product, or it was damaged during shipping:

Taelora Inc. will cover reasonable return shipping costs; Customers should contact us first to confirm the processing method.

Non-Quality Issues

If the reason for return includes:

Personal reasons;
Dislike of the product;
Incorrect purchase;
Size or selection not as expected;

Then the customer will bear the return shipping costs.

  1. Refund Processing

Taelora Inc. will process the refund request after receiving and inspecting the returned goods.

Refund Process:

After receiving the returned goods, we will complete the refund review within 3-5 business days;
After approval, the refund will be returned to the customer’s original payment method; The arrival time of the funds may vary depending on the bank or payment institution.

  1. Ineligible Return Conditions

Returns may not be accepted in the following situations:

The 30-day return period has expired;
The item is severely damaged due to customer error;
Essential accessories or components are missing;
The item has been visibly used and affects resale;
The item was returned without customer service confirmation.

For special circumstances, please contact us for assistance.

  1. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

If the order has not yet entered the processing or shipping process, we will do our best to assist with cancellation.

If the order has already been shipped, it will need to be processed according to the return procedure.

  1. Contact Us

If you have any questions about returns, refunds, or orders, please contact us:

Company Name: Taelora Inc

Email: [email protected] / [email protected]

We typically respond to your inquiry within 24-48 business hours.

Thank you for choosing Taelora Inc. We will continue to provide you with a professional, private, and convenient shopping experience.