Taelora Inc is committed to providing customers with a shopping experience characterized by peace of mind, privacy, and high quality. If you are not satisfied with your purchase, we offer a clear and transparent return and refund policy to protect your rights.

  1. Return Eligibility

We accept return requests that meet the following criteria:

Return requested within 30 days of receipt
Item is in a returnable condition (suitable for resale)
Returns are accepted even if the item has been opened or unsealed, provided eligibility criteria are met
Valid order information is provided (e.g., order number, purchase email)

✔ Note: Adult products fall under a special category; however, we strive to offer flexible return support to our customers within the scope of our policy.

  1. Return Policy for Opened Items (Important)

Taelora Inc accepts returns for certain opened items, subject to the following conditions:

Quality issues or functional defects: Eligible for return or exchange
Personal dissatisfaction or usage experience issues: Eligible for return (item must remain substantially intact)
Items showing obvious human-caused damage, severe soiling, or conditions rendering them unsuitable for resale may not be accepted for return

We encourage customers to carefully read the product instructions before use. 3. Return Shipping Costs

Rules regarding responsibility for return shipping costs are as follows:

Quality issues / Incorrect item shipped: Return shipping costs are covered by Taelora Inc.
Returns due to personal reasons (e.g., dislike, unsuitability): Return shipping costs are borne by the customer.

  1. Refund Processing Time

We will inspect the returned item upon receipt.
Eligible refunds will be processed to the original payment method within 3–5 business days.
The actual time it takes for funds to appear in your account may vary depending on your bank or payment provider.

  1. Return Process

Please follow these steps to request a return:

Contact customer service to initiate a return request.
Provide order details and the reason for the return.
Obtain return authorization and the return address.
Ship the item back according to the instructions provided.
A refund will be arranged once the warehouse confirms receipt.

  1. Return Address

46801 MERGANSER AVE, KENAI, AK 99611

  1. Non-Returnable Items

The following situations may render an item ineligible for return:

Item is severely damaged or missing key accessories.
Return request is made beyond the 30-day return window.
Item is returned without prior authorization.
Damage caused by failure to follow usage instructions.

  1. Privacy Protection

The return process adheres to our privacy protection principles:

Return information is used solely for processing the return.
Customer personal information will not be disclosed.
The return process is handled discreetly and securely.

  1. Contact Us

For assistance with returns, please contact:

Email: [email protected] / [email protected]